Help & Support
Stuck on a payment or have a question about your wallet? Reach our team directly, or find a quick answer below.
Email ussupport@surepayapp.comInclude your transaction reference for faster help.Call us+234 704 298 7168Speak to our support team directly.
Surepay TechnologiesNo 53 Ada-George, off Agip Road, Mile 4, Rumueme, Port Harcourt, Nigeria
Frequently asked questions
How do I fund my wallet?
Transfer from any bank to the dedicated account number displayed in the app. The money lands in your Surepay wallet and is ready to spend.
What fees do you charge?
Most transactions carry no fee. Some bill payments have a small processing fee, and it is always shown before you confirm.
Is my payment information secure?
Yes. Every payment needs your transaction PIN, sign in can be locked with biometrics, and data travels over encrypted connections. We do not store your card details.
What happens if a payment fails?
If a service is not delivered because of a technical error on our side or a partner's side, the amount is reversed to your wallet.
I paid for electricity but did not get a token. What should I do?
Open the transaction in your History to view the receipt and token. If it is missing, email support@surepayapp.com with the transaction reference and your meter number.
I forgot my password or PIN.
On the sign in screen choose Forgot Password and follow the code sent to you. To change your transaction PIN, go to Profile, then Security PIN.
Why do I need to verify my identity?
Verifying your BVN or NIN protects your wallet from fraud and is required before a dedicated account number can be issued to you.
How do I delete my account?
Submit a request on the Delete Account page using your registered email address. We confirm with you by email before anything is removed.
Want to close your account? Go to Delete Account.